Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept a wide range of payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment methods.

2. How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our website or the courier’s tracking page.

3. Can I change or cancel my order after it’s been placed?

Unfortunately, once an order is placed, we are unable to make significant changes or cancellations. If you need assistance, please contact our support team at support@novanix.store as soon as possible, and we’ll do our best to help.

4. How long will it take for my order to arrive?

Delivery times vary depending on your location:

• UK: 5-12 working days
• USA: 4-12 working days
• Rest of the World: 5-15 working days

Please note that these times are estimates and may vary due to external factors.

5. Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs will vary depending on your location. For more details, please refer to our Shipping Policy.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receiving it for a refund or exchange. Please ensure that the item is in its original condition, unworn, and with all tags attached. For more information, visit our Return Policy page.

7. How do I initiate a return?

To initiate a return, please contact our support team at contact@avernia.store with your order number and reason for the return. We will provide you with further instructions.

8. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly from our website and are delivered via email.

9. Can I use multiple discount codes on one order?

Only one discount code can be applied per order. However, discount codes can be used in conjunction with gift cards.

10. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at contact@avernia.store. Include your order number and a photo of the item, and we will work quickly to resolve the issue.